FAQs
Frequently Asked Questions (FAQs)
Welcome to the AkunWars FAQs! Below you'll find answers to the most common questions about our products, services, and policies. If you have any other inquiries, feel free to contact us!
1. What is AkunWars?
AkunWars is an e-commerce platform that specializes in handcrafted products from Nepal. We offer a wide range of items including pashmina shawls, woodwork, metal crafts, paintings, and traditional Nepali carpets. Our mission is to bring the beauty of Nepalese craftsmanship to a global audience.
2. Who is the founder of AkunWars?
AkunWars was founded by Sandeep Kunwar in 2024. Sandeep is passionate about promoting Nepalese artisans and bringing their exquisite creations to the international market.
3. Where are your products made?
All of our products are handcrafted by skilled artisans in Nepal. We work closely with local communities to ensure the authenticity and quality of every item.
4. How do I place an order?
To place an order, simply browse our collection and add the desired items to your cart. Once you’re ready to checkout, follow the prompts to complete your purchase. If you need any assistance, feel free to reach out to our support team.
5. What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express), PayPal, and other online payment gateways. Our checkout process is secure to ensure the safety of your personal information.
6. How long will it take to receive my order?
Shipping times vary based on your location. Once your order is processed, you will receive an estimated delivery date. For most international orders, shipping takes between 3-4weeks.
7. Do you offer international shipping?
Yes, we ship our products globally! Shipping fees and delivery times vary depending on your location. You’ll find more detailed shipping information at checkout.
8. What is your return policy?
We offer a 30-day return policy for unused and undamaged items. If you’re not satisfied with your purchase, contact us within 15 days of receiving your order, and we will assist you with the return process. Please note that return shipping costs are the responsibility of the customer.
9. How do I care for my pashmina shawl or traditional carpet?
To ensure the longevity of your handcrafted items:
- Pashmina shawls: Hand wash in cold water with a gentle detergent, or dry clean.
- Traditional carpets: Vacuum regularly and avoid direct exposure to sunlight. For deep cleaning, we recommend professional cleaning services.
10. How can I contact customer support?
If you have any questions or need assistance, you can reach our customer support team by emailing support@akunwars.com or through the contact form on our website.
11. Are the products handmade and sustainable?
Yes, all of our products are 100% handcrafted by artisans in Nepal. We prioritize sustainability and ethical practices in every aspect of our production and sourcing. We ensure that artisans are fairly compensated and that traditional crafting techniques are preserved.
12. Can I customize an item?
Many of our items can be customized! If you’re interested in a custom piece, please reach out to us via email, and we will work with you to bring your vision to life.
13. How can I stay updated on new products and promotions?
You can subscribe to our newsletter or follow us on social media for the latest updates on new products, special promotions, and artisan stories.
Still have questions? Don’t hesitate to contact us, and we’ll be happy to assist you.